FAQ


Who can use telematics?

Telematics can be used by farmers who have active subscription to either Navirec or John Deere telematics service. Machines must be equipped with supporting hardware and software.

If I connect my machines to eAgronom telematics, can I cancel my subscription to telematics service providers?

No. If you cancel your subscription for a telematics service provider, then your machine's data will no longer be visible in eAgronom. eAgronom is not a stand alone service, it serves as a value added service for your current provider.

Why can't I see any machines?

If you can see machines in the service provider platform and you have successfully finished with integration ( How to connect a provider) then you should see the same machines in the eAgronom Machine Map. However if you have completed all the necessary steps and still can’t see them then there might be an error in the connection.


What to do if you can’t see machines on you map:

  1. Make sure you are actually connected to the provider

  2. You can do this by going to Providers page and seeing if the status of the provider is “Connected”

  3. If it’s not then go see How to Connect to Telematics service provider

  4. In case you are having issues with John Deere connection, make sure the status is not “Needs Authorization”.

  5. When you are connected to the provider, but still cannot see machines then try refreshing the page.

  6. If all above fails, please call or email to our customer success team.

Why can't I see machine tracks?

There are two ways that You should see machine tracks. 

  • When you open the map view and see all the machines

    • Tracks are only displayed for all the machines that are working on a field. This is to have a visual overview of the progress on one single view.

  • When you select a machines and enter in a focus view.

    • When the machine is online you will see tracks for the current day

    • When the machine is offline you will see tracks for the past 24 hours.


  • If you can’t see tracks like you have seen them before, then the reason might be that there might be a delay from the provider data and we have not received the data. In this case you need to wait for the tracks to correct themselves or start displaying again.

  • If you can’t see for one provider machine, but you can see for others, then please check the providers solution if you can see the tracks in their solution. If you can’t see them from the providers platform as well, then you need to contact the provider, since there might be some problem with the device itself or provider solution.

  • If you can’t see tracks as described above, click here for solution:

    • Try to refresh the browser


Why are tracks displayed in a disoriented or incorrect way?


Sometimes you might see tracks that seem are incorrectly drawn on a map. This happens when we have received location history data that is incomplete. This usually will fix itself in short period of time


Solution:

Try refreshing the page.

What providers are available?

It’s currently possible to connect to these providers: Navirec and John Deere.

What providers are we considering adding but currently not available?

We are working on adding the most popular machinery manufacturers in the list like CNH (New Holland, Case), CLAAS, AGCO (Valtra. Massey Ferguson, Challenger, Fendt)

From 3rd party solutions we are currently considering: Fleet Complete, Trimble, SkyFMS, Agricon, AGLeader

Let us know what provider would benefit for You most!


Why can't I see longer machine history?

Current solution is meant to deal with real time data and to give our users an overview of daily operations. Question our current solution answers is “What is happening NOW?”


The reason why we say “current” is that we are improving telematics solutions every day and new functionality will be added. This will also include a longer history and activity in the farm.


Machinery manufacturers are different and not all are currently providing real time data for it’s partners. This constraint is something that we need to consider while building new functionality. 

Machine is working on a field, but does not tell me that on a side panel, why?


When you see that machine on the map is actually on a field, but it does not say that on the side panel under the machine name. Then this can happen when the machine is so close to the edge of the field that it’s difficult to tell if a machine is inside the field boundaries or outside. Usually this is only momentary and it should display the field title once the machine has moved a little.

Is there a mobile app we can use to view machines in eAgronom?

Yes there is. The standard eAgronom mobile app will display machine information as well. The only difference is that the provider connections can currently only be done in desktop/computer/browser.

Android: https://play.google.com/store/apps/details?id=com.eagronommobile

iPhone: https://apps.apple.com/us/app/eagronom/id1214272167


What to do when I get an error while connecting to a service provider?

Please follow the connection manual carefully. If you still have issues when connecting. Please be sure that the password you use is the correct one! That seems to be the problem in most cases. If you are still having issues, please reach out to the customer success team.


Why do I only see tracks that are created on a field?


This is most likely since you are in the main map view, where all the machines are displayed. In that view, when a machine is working on a field, then tracks are visible, to give you a better overview of the process.

To see a single machine daily tracks you need to select the machine you want to view!

Can I change a machine name?


Yes, you can do that in the Connections page. When in the connections page, click on the machine you want to change and enter a new name.


Why can’t I change the machine type for my John Deere machines?

Since this data comes automatically from John Deere, then changing the type of machine in eAgronom is not enabled.


Who can see the machines in my organization?

Currently people with the role of “Owner” and/or “agronomist” can see and add machines in the organization.

Can I change who can see the machines in my organization?

Currently no! Let us know if you would like us to change that.


Can I send any data to my machines?

Currently no! This includes task data, AB lines, variable rate prescriptions maps etc.

Can I analyze telematics data in the system or via export file?

Currently no! We may include that in the future developments.


Why can I see only fractions of the track on the field?




This image is an example of what can happen when boundary coordinates and machine coordinates do not match. Usually it’s the side field, not the main field that displays the tracks weirdly. In the current example, the machine was taking new boundary coordinates and since it’s not lining up with old ones, the system sees that sometimes the machine worked outside of the described field and since it will only display the tracks that are created inside the field, then it’s doing its job properly. Note that, this is the general map view, not the map view and track view you see when you have selected a machine.



Why can’t I see telematics data on the side panel?


When Fuel Left and/or Engine Hours data is not available by provider, then that data is not displayed. This depends on the provider and is not controlled by us.


Can I see machine tracks in mobile app?

Yes. Like in Desktop machine tracks are visible for both - online and offline machines.


Why can't I see telematics in my mobile app?

To be able to see telematics in your mobile app you need the correct role, either agronomist or owner and the latest version of mobile app. Minimum app version for telematics is 3.0.20